Privacy Policy

Last updated: 7 September 2026

FastMart Grocery & Market Hub (“FastMart”, “we”, “us”) runs an on-demand delivery service for groceries, restaurant meals and everyday marketplace goods. This policy explains what personal information we collect, how we use and protect it, and the choices you have. We handle personal data in line with the Nigeria Data Protection Act, 2023 (NDPA).

Information we collect

• Details you give us: your name, phone number, email address, delivery address, the contents and notes of your orders, and — if you create an account — a password.
• Location: with your permission, your delivery coordinates and, during an active delivery, your approximate location — so we can route your order and show you live tracking.
• Payment information: if you pay online, your card or bank-transfer details are collected and processed directly by our payment provider. FastMart never sees or stores your full card number or CVV.
• Usage data: basic device and app information, plus cookies and local storage that keep you signed in and remember your cart.

How we use your information

We use your information to:

• take, prepare and deliver your orders;
• assign and route riders, and provide live order tracking;
• send order confirmations, delivery updates and receipts (by in-app alert, SMS or WhatsApp);
• provide customer support and resolve disputes;
• detect and prevent fraud and misuse;
• improve our service; and
• meet our legal and regulatory obligations.

Who we share it with

To get your order to you, we share only what is necessary:

• Riders — your name, phone number and delivery address (and, during delivery, your location) so they can reach you.
• Restaurants and vendors — your order details and contact information so they can prepare it.
• Service providers acting for us — payment processing, SMS/WhatsApp notifications, maps and location services, and secure cloud hosting.
• Authorities — where we are required to by law, or to protect the safety of our users.

We do not sell your personal data.

Third-party services we use

The service providers below process limited data on our behalf so the app can work. They act as our processors — permitted to use your data only to provide their service to us, not for their own purposes. Each has its own privacy policy:

• Paystack — processes online card and bank-transfer payments. Your payment details go directly to Paystack; FastMart never sees or stores your full card number or CVV. (Paystack privacy policy)
• Google Maps Platform — address search, map display and distance/route calculation for delivery. (Google privacy policy)
• Firebase Cloud Messaging (Google) — sends push notifications; uses a device notification token. (Firebase privacy)
• Supabase — secure cloud database and hosting for your account and order data. (Supabase privacy policy)

We do not use third-party advertising networks and we do not track you across other companies’ apps or websites.

For FastMart riders

If you sign up to deliver with the FastMart Rider app, we also collect and process the following so we can verify you, assign deliveries and pay you:

• Identity & verification: your name, phone number, email, date of birth, home address, a photo of yourself and your National Identification Number (NIN). We use these to confirm your identity, check that you are eligible to ride (18+), and approve your account before your first delivery.
• Location, including in the background: while you are online and on an active delivery, we collect your device’s location in the background — to offer you nearby jobs, provide navigation to pickup and drop-off, and show the customer your live position on their tracking map. We do not collect your location when you are offline or have no active delivery.
• Delivery & performance: the orders you accept and complete, pickup and drop-off details, delivery times, cash you collect and remit, and customer ratings.
• Payout details: your bank or Opay/Moniepoint account, used to pay your earnings.

We use this information to assign and route deliveries, calculate and pay your earnings, keep cash reconciliation accurate, maintain safety and service quality, and meet our legal and regulatory obligations. During an active delivery, your first name, phone number and live location are shared with the customer so they can track and reach you.

Delivery confirmation

A rider may take a photo at drop-off as proof of delivery. Any such photo is kept only as long as needed to confirm delivery and resolve a dispute, and is then deleted.

How long we keep your data

We keep your information for as long as your account is active and as needed to provide the service, meet legal obligations and resolve disputes. You can ask us to delete your account and associated data at any time.

Your rights

Under the NDPA you have the right to access the personal data we hold about you, correct it, request its deletion, object to or restrict certain processing, withdraw consent, and receive a copy of your data. To exercise any of these, email privacy@fastmartgrocery.com. You also have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC).

Children

FastMart is intended for people aged 18 and over. We do not knowingly collect data from children.

Changes to this policy

We may update this policy from time to time. We’ll post the new version here and update the date above; significant changes will be highlighted in the app.

Deleting your account

You can ask us to delete your account and associated data at any time — see Delete your account for how to request it, what is removed, and how long it takes.

Contact us

Questions about your privacy? Email privacy@fastmartgrocery.com.