Delete your FastMart account

You can ask us to delete your FastMart account and the personal data linked to it at any time. This page explains how to request it, what gets removed, and how long it takes. It applies to both the FastMart Grocery (customer) and FastMart Rider apps.

How to request deletion

Send us a deletion request using the button below — it opens your email app with the details pre-filled. Just add your account email and phone number so we can find the right account, and send it.

Request account deletion

What we delete

Once we verify the request is from you, we delete:

• your account and login credentials;
• your profile — name, phone number, email and saved delivery addresses;
• your saved location and delivery coordinates;
• your cart, preferences and device/notification tokens;
• any proof-of-delivery photos linked to your deliveries.

What we keep, and why

We may retain a limited record of completed transactions (for example, order and payment history) where the law requires us to — such as tax, accounting and fraud-prevention obligations — and only for as long as required, after which it is deleted. These records are kept separately from your active account. We never sell your data.

How long it takes

We confirm the request is genuinely from you and complete the deletion within 30 days. We’ll email you when it’s done. Note that deleting your account cancels any active orders and cannot be undone.

Questions

Contact privacy@fastmartgrocery.com. See also our Privacy Policy.